Frequently asked questions
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Learning
How do I start a course?
Open the course page and choose Enroll for free or Buy this course. Once you are enrolled, the course appears under My learning.
Can I watch lessons before enrolling?
Lessons marked Preview are free to watch. Everything else unlocks when you enroll.
Is my progress saved?
Yes. Completed lessons and your position in each video are saved to your account, so you can continue on any device.
How long do I have access?
A purchase is one-time. You keep access for as long as the course is offered on the platform.
Payments and refunds
When do I get access after paying?
As soon as the payment provider confirms the payment to us, which normally takes a few seconds. If your order shows Awaiting payment, use Check payment status on the order page.
Which currency will I be charged in?
Each course is priced in one currency, shown on the course page and at checkout. You are charged exactly that amount in that currency; we do not convert prices.
Can I get a refund?
You can request a refund within 14 days of paying, from the order page under Purchases. Requests are reviewed by our team. If a refund is approved, your access to the course ends.
Do you store my card details?
No. Payment happens on the payment provider's own secure page. We only receive confirmation of the result.
Certificates
How do I earn a certificate?
Complete every lesson in the course, pass its quizzes and submit its assignments. You can then claim the certificate from the course or from Certificates in your account.
Is the certificate accredited?
No. It is a certificate of completion for a course on this platform, not an accredited academic or professional qualification.
How can someone check my certificate?
Every certificate has a unique ID. Anyone can enter it on the Verify a certificate page to confirm it is genuine.
Teaching
Who can teach?
Anyone can apply. Applications are reviewed by our team, and approved instructors can create courses in the instructor studio.
Are courses reviewed?
Yes. Each course is checked by our team before it is published.
How are instructors paid?
The platform keeps a commission of 20% of each sale. Earnings appear in your instructor balance once the refund period has passed, and payouts are arranged with you by our team. See the instructor terms for details.