Refund policy
This page is a plain-language starting template that describes how the platform currently works. It is not legal advice and must be reviewed by a qualified lawyer and completed with the operating company's details before launch.
When you can ask for a refund
You can request a refund for a paid course within 14 days of the payment date. After that the request option is no longer available.
How to request one
- Open Purchases and choose the order.
- Select Request a refund next to the course and tell us why.
- Our team reviews the request and you are notified of the decision by email and in your notifications.
What happens when a refund is approved
- The amount you paid for that course is returned to your original payment method. How long it takes to appear depends on the payment provider.
- Your access to the course ends, and any certificate issued for it is revoked.
What is not refundable
- Free courses and enrollments fully covered by a coupon, because nothing was charged.
- Requests made after the 14-day period.
Duplicate payments
If you are charged twice for the same course, the second payment is flagged automatically for a refund.
Questions
Contact support or email .